Model numbers: PT-16-TTC, PT-32-TTC, PT-47-TTC
Frequently Asked Questions
How do I operate my tank top heater?
How long is my warranty?
The Radiant Tank Top heaters come with a limited one-year warranty from the date of purchase.
Can I use a tank larger than a 20-lb. propane tank?
No, the largest tank that can be used is a 20-lb. tank. The 20-lb. tank has provisions to mount the base of the heater to the top handle of the tank. The 40-lb. and larger tanks do not have this provision. The only size tank approved for use with this style heater is a 20-lb. tank.
What is the smallest size propane tank the tank top can use?
The smallest propane tank that can be used with a tank top heater is 5 lbs.
Can I use this heater in my house?
No, this product is designed for outdoor use or in a non-enclosed environment. It is against Federal Regulations to use an LP tank indoors. Refer to page 9 of the User's Manual for ventilation requirements.
How do I test for leaks?
Use a 50/50 mix of dish soap and water and spray the connections of the heater. If bubbles appear, that is the location of the leak.
How do I order parts for my heater?
Parts can be ordered by contacting our customer service department at 800-641-6996 or contact us online at www.shoppct.com.
What is the function of the tip switch?
The tip switch is a safety device that turns off the gas flow to the burner in any instance of tipping over. This switch is to prevent the leaking of liquid propane and protect against fire if the heater is knocked over.
Heater will light, but will go out when releasing the plunger on the safety valve.
You have several options.
Option 1: Be sure that fuel tank control valve is in the fully open position. Check the fuel tank for the proper fuel level; if the tank is low and running in cold conditions the propane tank may not be able to produce enough vapor to operate the heater.
Option 2: The thermocouple may not be working properly. Pease contact our customer service department at 800-641-6996 for troubleshooting tips or click on the video for help troubleshooting.
Option 3: When lighting the heater, keep the control knob of the valve pushed in for approximately 10 seconds. This will give the thermocouple enough time to be heated properly and will allow the valve to stay open and the heater to function correctly.
Option 1: Be sure that fuel tank control valve is in the fully open position. Check the fuel tank for the proper fuel level; if the tank is low and running in cold conditions the propane tank may not be able to produce enough vapor to operate the heater.
Option 2: The thermocouple may not be working properly. Pease contact our customer service department at 800-641-6996 for troubleshooting tips or click on the video for help troubleshooting.
Option 3: When lighting the heater, keep the control knob of the valve pushed in for approximately 10 seconds. This will give the thermocouple enough time to be heated properly and will allow the valve to stay open and the heater to function correctly.
What is the amount of run time on a 20-pound tank with the PT-16-TTC heater? PT-32-TTC? PT-47-TTC?
PT-16-TTC: 35 hours on low and 27 on high
PT-32-TTC: 17 hours on low and 13 on high
PT-47-TTC: 12 hours on low and 9 on high
I am getting an odor from the heater. Is this normal?
The first time the heater is used there may be a small odor and/or smoke from the burner head. This is normal. There are residual manufacturing oils burning off of the heater during the initial burn. The odor and/or smoke should be eliminated in a matter of a couple minutes. In cold temperatures, a 20-pound propane tank cannot vaporize enough fuel for the heater to run efficiently, especially when the tank is near empty. Exchanging the tank or having it refilled will resolve the problem.
The wind keeps blowing out the heater. Is this normal?
The produce is designed to withstand up to 20 mph winds and function correctly. If you are having nuisance outages, shut the heater off and wait until it cools. Then, rotate the tank opposite of the direction the wind is blowing.
How do I know if the thermocouple is bad or working correctly?
The thermocouple is heated by the burner head and creates voltage that keeps the valve energized to continue gas flow. If the heater is functioning properly, the thermocouple is working correctly. Please contact our Customer Service Department at 800-641-6996 for troubleshooting information if the heater continues to shut off.
What are the required clearances to combustibles for the heater?
Minimum clearance from Combustibles:
| Model | Top | Sides | Front | Rear |
| 16TTC | 5 ft. | 3 ft. | 5 ft. | 3 ft. |
| 32TTC | 5 ft. | 3 ft. | 5 ft. | 3 ft. |
| 47TTC | 5 ft. | 3 ft. | 5 ft. | 3 ft. |