Model number: PT-18-PCH
Frequently Asked Questions
Can I use a longer hose?
You can only use the hose that came with your cabinet heater. That is the hose with which the heater was certified for use. Should your hose assembly fail or prove defective, contact our customer service department for a replacement.
I have a full tank, but the colder it gets, the less heat I am receiving.
Liquid propane is always trying to become a gas and escape the tank. (It boils at -44°F, unless it is under pressure.) When the air surrounding the thank is cold, the liquid propane is less willing to become a gas, thus lowering the pressure. Basically, a full tank in 70°F will exert a lot more pressure than a full tank in 30°F. Ambient temperature outside the tank determines the pressure of the propane, as long as you have some liquid inside the tank and the liquid does not exceed 80% of the tank's capacity (which explains why you never receive a full tank of liquid propane).
Where can I find my serial number?
The serial number is found on the side of the cabinet heater on the white label, below the model number.
The middle brick is only burning half way. What can I do?
Sometimes during shipping, dust can get into the bricks. Use compressed air to lightly blow out any dust from the bricks. You can also use a barbecue lighter to light the top of the brick for the first time of lighting.
I just hooked up my propane tank for the first time, and the pilot will not light.
There are a couple things to check. First, if you have turned on the propane tank too fast, the excess flow check valve in the regulator will stop the flow of gas. Try closing the propane tank, disconnecting the regulator, and then reconnect the regulator and slowly open the valve on the propane tank. You also want to make sure you are pressing in the Gas Valve Knob for at least 10-20 seconds to bleed out any air that was sitting in the hose. Several attempts may be needed to bleed all the air from the line when starting with a new tank. Check your fuel tank for proper fuel level; If it is too low, the liquid inside will not provide enough vapor for proper operation.
How long is my warranty?
Our Cabinet Utility Heaters come with a limited one-year warranty.
How do I order parts for my heater?
Parts can be ordered by contacting us at 800-641-6996 or online at www.shoppct.com.
How much ventilation do I need to safely run my heater?
Provide a fresh air opening in the heated space of at least 3 square feet (2,800 sq. cm) for each 100,000 BTUs of heater output. For example, the PT-18-PCH will require:
| • | A two-car garage door open 6 inches, or |
| • | A single-car garage door open 9 inches, or |
| • | Two 32” (32 inch) wide windows to be open 15 inches. |
Can I use this heater indoors?
Never use this heater for indoor residential applications! This heater is certified for outdoor use only, and indoor use only with adequate ventilation as prescribed in the User’s Manual. It is intended for temporary heating of buildings under construction, alteration or repair.
Can I use a tank larger than 20 lbs?
The largest propane cylinder that can be used with your cabinet heater is 20 lb.
The pilot lights, but the heater will not stay lit.
There are several options to consider.
Option 1: After the pilot flame is lit, hold down the Valve Knob for 30 seconds. This will bleed any air out of the hose. Be sure the heater is on a flat and level surface. When used on an uneven surface, it is possible that the tip-over switch has engaged. Be sure a proper fuel level is in your propane tank.
Option 2: Allow the pilot to burn for approximately 1 minute before turning the valve to the RUN position. Also, make sure there are no kinks in the fuel supply hose.
Option 3: Ensure that the tank is full.
How long will my heater run on a 20-pound propane tank?
Low: 65 hours, Medium: 36 hours, High: 24 hours
Can a thermostat be added to my heater?
No, this heater is a manual model and is not designed to work with a thermostat.
How often should the heater be cleaned or have maintenance performed?
The heater should be cleaned annually before use or more frequently if it is used in an environment that is dusty.